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Student Services

Our Student Experience Team was created with you in mind. We're here to help you make the most of your time spent at Ross University School of Veterinary Medicine, from acceptance to graduation, as it is our mission to ensure a positive experience. See below for resources to help you while you're on your way to becoming a veterinarian.

Student Accounts | Health Insurance | Information Technology | Hill's Pet Nutrition | Campus Guide

Student Services on Campus

Student Union

Located across from the amphitheater, you will find our student lounge, Rituals Coffee shop, customer service desk, and fitness center in the Ross Vet Student Union. The union also contains complementary VOIP telephones to use for calls to North America. For the complete list of on-campus food vendors, visit our dining page.  

Counseling Services

Ross Vet is able to offer counseling services to students based on a short-term focused model. For more information, visit our Health & Wellness page.

Student Accounts

The Office of Student Finance provides financial resources to eligible students that will allow them to pursue their educational goals. We assess and collect tuition and fees, administer the student health insurance plan by assessing health insurance fees, processes health insurance waivers, and acts as a liaison between students and the health insurance provider.

Payment Options

Electronic Check (ACH) and Credit Card Payments can be paid via TouchNet. Access this system directly through the myROSS Student Portal.

Wire Transfer:

For international payments, Ross University School of Veterinary Medicine has partnered up with PayMyTuition by MTFX.  PayMyTuition is simple and easy to use. Simply choose your preferred payment method - bank transfer or credit card - and receive detailed instructions.

Follow the step-by-step instructions to begin your transfer. Please ensure to make your payment before the transfer date.

To make a payment to Ross University School of Veterinary Medicine, click here.

Additional Information on PayMyTuition by MTFX:

Make check, money order, or traveler's check payable to "Ross University"
Payments must be in US dollars and drawn on a US bank

Checks should be sent to:
Ross University School of Veterinary Medicine
Office of Student Finance
3005 Highland Parkway    
4th Floor
Downers Grove, IL 60515


    A $75 late fee will be assessed to all students with balances of $200 and over that are 30 days or more past due. The fee is assessed every month. Students are notified by email to their RUSVM student email account with the Monthly Balance Notification and again with a Charge Notification when the late fee is posted to the account.

    Account Balances

    Every menu tab in myRoss, except the main menu, will indicate your Student Account Balance. This is the current amount that is due on your account at the time you log in. A breakdown of charges by term is located in the Account Balance screen of myRoss, which you will be navigated to when you click on the Student Account Balance link.

    We encourage all students to check their account balances at least once per month to ensure all fees are paid in a timely manner and to prevent late fee charges.

    Balances for tuition and fees are due no later than the effective date of the charge, which is usually the semester start date.

    Federal regulations does not allow the University to use future loan funds to pay for a past due balance. Students are responsible to make payment directly for past due charges.

    Health Insurance Fee

    Basic Science Students: Health insurance charges are due no later than the effective date of the charge. The effective date of this charge is the semester start date.

    Clinical Science Students: Health insurance charges are due within 30 days of the effective date. The effective date of this charge is the insurance coverage period start date. Health insurance charges are posted on a standard schedule which is usually at a different time than semester charges. Any student on a break of four weeks or more (vacation or temporarily withdrawn students) will automatically be charged for health insurance if they had insurance with the University for the prior coverage period or it is the beginning of a new academic year.

    Per school policy and federal regulation the University must ensure all students have sufficient health insurance coverage. It is the responsibility of the students to notify the University of their own private coverage once per academic year using the appropriate waiver process during the waiver period that begins July 15th and ends October 1st. More information regarding this is located on myRoss and www.RossU.edu.

    If a student reinstates health insurance during a semester or break, the student has 30 days from the effective date to make payment in full before a $75 late fee is assessed.

    Late Check-In Fees

    Late check-in fees are charged by campus after late check-in has been completed and all student-submitted documentation has been reviewed. A late fee of $75 will be added to late check-in fees that are 30 days or more past due.


    Every menu tab in myRoss, except the main menu, will indicate if a Registration Hold is present. All active holds on an account, the date the hold began, the department that issued the hold and what processes are restricted are listed by clicking this link. Holds are removed within 3 hours of a payment in full being posted to a student’s account.

    Returned Payments

    Students are charged a $25 NSF fee and have 30 days from when the charge was reversed to make payment before a $75 late fee is posted to their student account.

    Payment Plans

    All students can enroll in a three payment plan each semester for an additional $35 enrollment fee. As long as students are up to date on payments, a late fee will not be charged. If a payment is missed or less than the total amount due at that time, a $75 late fee may be posted.

    Please review your student account on myRoss and then email StudentAccounts@RossU.edu or call 732-509-3051 with any questions or concerns.

Health Insurance

RUSVM requires all students to have health insurance coverage while enrolled at the University. To that end, the University makes a health insurance plan available to its students, their legal spouses and dependents. Students must either be enrolled in the RUSVM sponsored medical plan or prove coverage under another plan.

Our coverage year is from Aug. 25 of the current year to Aug. 25 of the following year. The coverage year is broken into three trimesters for the purpose of billing.

Students attending RUSVM clinical affiliates must learn about the health insurance requirements at their affiliate. Some affiliates require that you accept their institutional insurance and you may want to request a waiver from the RUSVM health insurance plan.

Insurance is automatically billed to all students at the start of each semester.

Billing periods:

  • Billed in July/August - Coverage for Aug. 25 through Dec. 25
  • Billed in November/December - Coverage for Dec. 26 through April 23
  • Billed in March/April - Coverage for April 24 through Aug. 24

The insurance rate is $747 per semester for the 2017-2018 plan year. Insurance rates include an administration fee.

Roughly five (5) weeks prior to the start of these periods you will be billed for your coverage. Insurance charges will appear on your account as a separate item titled “Health Insurance”. Account summaries may be obtained by logging into myROSS. It is the student's responsibility to make sure this insurance enrollment or waiver information is current.

Please note: The coverage period may not coincide with the exact start/end dates for the year at the clinical university. This may result in an additional insurance charge after Semester 10 to ensure you have health insurance coverage until the end of your clinical year. If the end of your clinical year is within 30 days of the start of the coverage period and you have not used the coverage, you may request this charge be waived by e-mailing Bursar@RossU.edu. If the coverage was used, you are responsible to pay the charge prior to graduation.

  • Student Enrollment

    Students are automatically enrolled in the coverage once they are billed for their first semester of tuition and are responsible for those insurance charges unless they provide a valid insurance waiver during the open waiver period (August-October 1st). Please be sure to verify your enrollment status at the start of each billing period. This coverage is also automatically applied to students on approved leaves of absence, vacation, and temporary withdrawals. Insurance for all students will continue to be charged until the student officially graduates or is permanently withdrawn from the University. Please note: completion of the clinical year does not constitute official graduation. Please contact the Office of the Registrar to confirm your official graduation date.

  • Waiving Coverage

    Continuing students (which includes students returning from leave), may waive coverage only once per year during the enrollment period which is from Aug. 25 to Oct. 1. Students who have their own coverage, or are covered by a parent or spouse’s insurance plan may waive the RUSVM provided insurance during the open waiver period, and must fill out an electronic waiver form by logging onto Aetna Student Health. Once a waiver is applied to a student’s account, the waiver remains in effect until the following August or until a student requests to be reinstated in the University sponsored insurance plan. There is no need to file additional waivers unless the student changes insurance plans. Waivers will be accepted at the start of the annual coverage period (Aug. 25) up until the waiver deadline (Oct. 1). Waivers received after the deadline cannot be accepted. Incomplete or late waivers received by the Office of Student Finance will not be processed and students will be billed insurance for the remainder of the academic year (August to August).

  • Clinical Students

    Students transitioning from basic sciences to a clinical site in the UK for 6 months or more, and have a UK visa, will have the option to waive their coverage for the first thirty (30) days of the enrollment period.

  • Reinstatement of Coverage

    Students who have previously waived the University sponsored insurance must do so by submitting an electronic reinstatement form available by logging into myROSS. Students must file reinstatement requests in a timely manner to avoid any gaps or lapses in insurance coverage.

  • Spouse and Dependent Enrollment

    At the beginning of each coverage period students, at their own cost, may elect additional coverage for their legal spouse and/or dependent(s). For this additional coverage, students must fill out the online Enrollment Form available from Aetna Student Health. All premiums for spouse or dependent coverage must be made directly to Aetna Student Health. For further information on spouse and dependent coverage, including application due dates please visit the Aetna Student Health website or call 1-877-381-3551.


Other Insurance Information

You are highly encouraged to create an Aetna Navigator account to easily access your personal information, print and request ID cards and review your claims. Students can also enroll in voluntary term life insurance, dental discount programs for an additional cost. There are health programs such as vision discounts and gym discounts available.

For information on claims, coverage benefits, or to obtain a new insurance card please contact Aetna Student Health at 1-877-381-3551 FREE.

For information on emergency evacuation services and other travel benefits, please visit On Call International

Information Technology 

The Information Technology Department at RUSVM provides a variety of resources to facilitate and enhance teaching and learning. Located across from the Dean's Office, we provide:

  • Network login and email account creation and troubleshooting
  • Diagnosing and remedying (if possible) software issues with laptops/tablets
  • Registration of laptops/tablets for campus wireless access to learning material
  • iPad® printing

IT Office Hours:
Monday through Friday 7 a.m. to 4:30 p.m.
Semester Break: Monday - Friday 8 a.m. to 4 p.m.

Suggestions for new students:

As your stay in St. Kitts will be over 2 years, we strongly recommend using a new laptop/tablet for your studies at RUSVM. Please note that beginning with the September 2016 Semester 1 class, all incoming 1st Semester students will be issued an iPad® custom-designed to offer a digitally advanced multimedia learning experience. It will be your preference if you wish to use this as your primary device, or purchase a secondary laptop or tablet before you come to the island.

We also recommend that you purchase an antivirus program, as well as a Uninterruptible Power Source (UPS).

Hill's ® Pet Nutrition

Dog and cat food is donated to RUSVM from Hill’s Pet Nutrition and sold to students, colleagues and VIPs for a discounted price at the campus Hill's store. Located on the Southeast side of campus near the workshop, the store carries Hill's Prescription Diet and Hill's Science Diet food and treats for both dogs and cats. Cash and check only.

(869) 465-1247

Store Hours
Monday 11 a.m. - 2 p.m.
Wednesday 12 p.m. - 4 p.m.
Friday 11 a.m. - 2 p.m.
*Hill's Pet Nutrition is not open during the semester breaks*

Bulk Food Orders
You have the opportunity to order Hill's pet food in bulk once a semester online. Student representatives will email an announcement to the RUSVM campus community when the online order system is open, and provide instructions on how to order. Orders arrive to the Hills store approximately 8-10 weeks after the order system closes, and the student representatives will notify the campus community via email.

Ross Vet Campus Department Quick Guide

Department/Service Phone Email and/or Online Service Request
Counseling 465-4161 x401-1500
After Hours: 869-662-2574
Facilities Urgent Work Request 465-4161 x401-7777 facilities@rossvet.edu.kn
School Dude Request
Financial Aid 465-4161 x401-1176
465-4161 x401-1132
Fitness Center 465-4161 x401-1420  
Student Health Services 465-4161 x401-1135 sknursing@rossvet.edu.kn
Campus Living 869-465-4161 x401-1181 housing@rossvet.edu.kn
Information Technology (IT) 465-4161 x401-1111 SKITSupport@rossvet.edu.kn
Service Now
Library 869-465-4161 x401-1124 sklibrarystaff@rossvet.edu.kn
Safety & Security 24-hour emergency: (869) 465-6161 security@rossvet.edu.kn
Student Success Center 869-465-4161 x401-1319 StudentSuccessCenter@rossvet.edu.kn.

view academic calendar Dates

All events
August 15 Summer Semester Ends
August 31 Summer Clinical Term Ends
September 02 Fall Semester Starts