Students listening to a lecture in a large auditorium classroom
Ross Vet students in a large lecture classroom

Helping our students succeed


Passion with Compassion

ROSS VET STUDENT SERVICES ON CAMPUS


Our Student Experience Team was created with you in mind.

We’re here to help you make the most of your time spent at Ross University School of Veterinary Medicine. From acceptance to graduation, it is our mission to ensure you have a positive experience. Review our Ross Vet student services resources to help you while you’re with us.

Student Accounts | Student Success Center | Information Technology | Hill’s Pet Nutrition | Campus Guide

LIBRARY

The Stanley Mark Dennis Veterinary Library at Ross University School of Veterinary Medicine provides access to a variety of library resources including the full library catalog, books, electronic databases and study spaces. Located at the bottom of campus opposite the Anatomy Lab, the library is open to both Ross Vet students and colleagues. The library staff can assist in accessing both books in the stacks, as well as electronic resources. Visit the library page. 

ROSS VET STUDENT UNION

Located across from the amphitheater, the Ross Vet Student Union houses our student lounge, Rituals Coffee shop, customer service desk, and fitness center. The Student Union also contains complementary VOIP telephones to use for calls to North America. For the complete list of on-campus food vendors, visit our dining page.  

FITNESS CENTER

Located in the Student Union, the fitness center offers cardio equipment, free weights, weight-training machines and aerobic space. This gym is open with a Ross ID swipe, just one of the many Ross veterinary student services benefits.

CAMPUS LIVING

At Ross University vet school, housing assistance is provided by our Housing Department. This Ross Vet student service helps facilitate on campus and off campus housing options and enhances your student experiences through programs and events. For more information visit our housing page.

STUDENT ACCOUNTS

The Office of Student Finance provides financial resources to eligible students that will allow them to pursue their educational goals. We assess and collect tuition and fees, administer the student health insurance plan, processes health insurance waivers, and acts as a liaison between students and the health insurance provider.

PAYMENT OPTIONS

Electronic Check (ACH) and Credit Card Payments can be paid via TouchNet. Access this system directly through the myROSS Student Portal.

WIRE TRANSFER

For international payments, the Ross Vet student services team has partnered with PayMyTuition by MTFX. PayMyTuition is simple and easy to use. Simply choose your preferred payment method—bank transfer or credit card—and receive detailed instructions. Follow the step-by-step instructions to begin your transfer. Please make your payment before the transfer date.

To make a payment to Ross University School of Veterinary Medicine, click here.

ADDITIONAL INFORMATION ON PAYMYTUITION BY MTFX:
MAIL:

Make check, money order, or traveler’s check payable to “Ross University”.
Payments must be in US dollars and drawn on a US bank.

Checks should be sent to:
Ross University School of Veterinary Medicine
PO Box 74007515
Chicago, IL 60674-7515

Overnight Address:
Bank of America Lockbox Services
Ross University School of Veterinary Medicine 7515
540 W. Madison, 4th Floor
Chicago, IL 60661

LATE FEE POLICY

A $75 late fee will be assessed to all students with balances of $200 and over that are 30 days or more past due. The fee is assessed every month. You are notified by email to your Ross Vet student email account with your monthly balance notification and again with a charge notification when the late fee is posted to the account.
 

ACCOUNT BALANCES

Every menu tab in myRoss, except the main menu, will indicate your student account balance, the current amount that is due on your account at the time you log in. A breakdown of charges by term is located in the Account Balance screen of myRoss, which you can navigate to when you click on the Student Account Balance link.

We encourage all students to check their account balances at least once per month to ensure all fees are paid in a timely manner and to prevent late fee charges.

Balances for tuition and fees are due no later than the effective date of the charge, which is usually the semester start date.

Federal regulations do not allow the University to use future loan funds to pay for a past due balance. Students are responsible to make payment directly for past due charges.

STUDENT SUCCESS CENTER

The Student Success Center (SSC) offers high-quality academic support programs and services to help you succeed as a student. Ross Vet student services include individual study-strategy appointments, workshops, and academic coaching.

COUNSELING SERVICES

Ross Vet offers counseling services to our students. Available in-person and virtually, the team supports your mental well-being, nurtures your success in a safe, welcoming and multicultural environment. For more information about RUSVM counseling services, visit our Health & Wellness page.

INFORMATION TECHNOLOGY 

The Information Technology department at Ross Vet provides a variety of resources to facilitate and enhance teaching and learning. We provide:

  • Network login and email account creation and troubleshooting
  • Diagnosing and remedying (if possible) software issues with laptops/tablets
  • Registration of laptops/tablets for campus wireless access to learning material
  • iPad® printing
IT OFFICE HOURS

Monday through Friday 7 a.m. to 4:30 p.m.
Semester Break: Monday - Friday 8 a.m. to 4 p.m.

RECOMMENDATIONS FOR NEW STUDENTS

Ross Vet Student Services strongly encourages using a new laptop/tablet for your studies at Ross Vet. All incoming 1st semester students are issued an iPad® custom-designed to offer a digitally advanced multimedia learning experience. It will be your preference if you wish to use this as your primary device or purchase a secondary laptop or tablet before you come to the island.

We also recommend that you purchase an antivirus program, as well as an Uninterruptible Power Source (UPS).

SAFETY & SECURITY

The Safety and Security Department is staffed with 24-hour coverage by a team of dedicated officers. The team provides services both on and off campus, and maintains current safety and security reporting through the Ross Vet Incident Report System (login required).

HILL’S® PET NUTRITION

As a Ross veterinary student services benefit, dog and cat food is donated from Hill’s Pet Nutrition and sold to our students, colleagues and VIPs for a discounted price at the campus Hill's store. Located on the southeast side of campus near the workshop, the store carries Hill's Prescription Diet and Hill's Science Diet food, as well as  treats for both dogs and cats. Hill’s accepts cash and check only.

CONTACT

(869) 465-1247
Facebook

STORE HOURS

Monday 11 a.m. - 2 p.m.
Wednesday 12 p.m. - 4 p.m.
Friday 11 a.m. - 2 p.m.
*Hill's Pet Nutrition is not open during the semester breaks*

BULK FOOD ORDERS

You have the opportunity to order Hill's pet food online in bulk once a semester. Student representatives will email an announcement to the Ross Vet campus community when the online order system is open and will provide ordering instructions. Orders arrive to the Hills store approximately 8-10 weeks after the order system closes, and the student representatives will notify the campus community via email.

ROSS VET STUDENT SERVICES CAMPUS DEPARTMENT QUICK GUIDE

Department/Service

Phone

Email and/or Online Service Request

Counseling

869-465-4161 X 4011500
online counseling support is also available 24/7 through the
My Student Support Program App
After Hours: 1-869-467-3006 (KN) or
1-866-743-7732 (US)

counselingcenter@rossvet.edu.kn

Facilities

Urgent Work Request 465-4161 x401-7777

facilities@rossvet.edu.kn
School Dude Request

Financial Aid

465-4161 x401-1176
465-4161 x401-1527

finaid@rossvet.edu.kn

Fitness Center

465-4161 x401-1420

 

Student Health Services

465-4161 x401-1135

sknursing@rossvet.edu.kn

Campus Living

869-465-4161 x401-1181

housing@rossvet.edu.kn

Information Technology (IT)

465-4161 x401-1111

SKITSupport@rossvet.edu.kn
Service Now

Library

869-465-4161 x401-1124

sklibrarystaff@rossvet.edu.kn
https://veterinary.rossu.edu/library

Safety & Security

24-hour emergency: (869) 465-6161

security@rossvet.edu.kn

Student Success Center

869-465-4161 x401-1319

StudentSuccessCenter@rossvet.edu.kn.